Lewis Glass Limited Warranty

This warranty applies exclusively to the original residential customer. For commercial applications, additional limitations may apply.


Coverage

Lewis Glass warrants that its products are free from defects in materials for two years and workmanship for 30 days from the date of purchase. This warranty covers glass, aluminum, mirrors, and hardware supplied by Lewis Glass, subject to the terms and conditions below.


This warranty does not cover damages or issues resulting from:

  • Abuse, misuse, or negligence
  • Leakage due to improper maintenance or the use of abrasive chemicals
  • Accidents, natural disasters, or other external forces


This warranty also adheres to the following quality standards for blemishes:


Allowable Blemishes - Flat Glass

  • Point Blemishes:
  • Blemishes smaller than 1.2mm (3/64") are allowed.
  • Blemishes between 1.2mm and 2mm (5/64") are allowed if they are separated by at least 24 inches.
  • Linear Blemishes:
  • Light or faint blemishes are acceptable without size limits.
  • Medium blemishes up to 75mm (3 inches) are allowed if separated by at least 24 inches.
  • Chips or Shells:
  • Depth must not exceed 50% of the glass thickness.
  • Width must not exceed the glass thickness or 6mm (1/4"), whichever is greater.
  • Length must not exceed twice the chip width.
  • V-chips are not permitted under any circumstances.


Allowable Blemishes - Mirrors

  • Point Blemishes:
  • Central area (center 80% of length and width): Blemishes smaller than 0.3mm are acceptable.
  • Central area blemishes between 0.3mm and 0.5mm are allowed if separated by at least 12 inches.
  • Outer area blemishes between 0.3mm and 1.2mm are allowed with minimum separation distances of 12–60 inches, depending on size.
  • Linear Blemishes:
  • Faint blemishes are acceptable without size limits.
  • Light blemishes up to 75mm (3 inches) are allowed if separated by at least 24 inches.
  • Chips or Shells:
  • Depth must not exceed 25% of the mirror thickness.
  • Width must not exceed 25% of the mirror thickness or 1.6mm (1/16"), whichever is greater.
  • Length must not exceed twice the chip width.
  • V-chips are not permitted under any circumstances.


Warranty Service

If a product defect arises during normal use within the two-year materials or 30-day workmanship warranty period, Lewis Glass will replace the defective parts free of charge. This warranty covers parts and labor only. Any other associated costs are not included.


Exclusions

This warranty does not cover:

  • Damages due to misuse, accidents, or improper maintenance
  • Any implied warranties, including those of merchantability or fitness for a particular purpose
  • Consequential damages, including loss of profits or damage to other property


Production Time

Lewis Glass does not manufacture annealed or tempered glass. Customer orders may be sent to a third party for fabrication. Lead times provided are just an estimate. Delays may occur that are out of our control. Occasionally, there are manufacturing errors that require glass to be reordered. Lewis Glass assumes no responsibility for any delay due to third party manufacturing errors or extended lead times.


Limitations

All implied warranties are limited in duration to the terms of this warranty. Lewis Glass reserves the right to modify this warranty at any time without altering the coverage applicable at the time of purchase.